Agentic Voice - Product Manager
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About the Role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Role Title: Product Manager (Technical – Agentic Voice)
Department: Product Management
Location: Hybrid or Remote (EU time zone) – Germany
Employment Type: Full-time
So, what’s the role all about?
As a Technical Product Manager for Agentic Voice at Cognigy, you will lead the strategy and execution of our next-generation voice capabilities at the intersection of conversational AI, real-time voice infrastructure, and enterprise-grade platform architecture.
You will own the Agentic Voice domain — including telephony integrations, SIP and carrier connectivity, real-time media streaming, STT/TTS orchestration, latency optimization, and voice-native agent behaviors. You will work closely with engineering, design, customer-facing teams, and go-to-market partners to define what we build, why we build it, and how we measure success in voice-first enterprise environments.
You will translate complex voice network constraints and AI capabilities into scalable, reliable, and high-impact product outcomes. This role requires strong technical fluency in voice systems and AI-driven speech technologies. You will report to the Director of Product.
What You Will Do
You will own product discovery and delivery for the Agentic Voice product area, from problem definition through launch, iteration, and continuous improvement.
You will:
- Define and drive the voice product strategy, covering telephony infrastructure, SIP integrations, voice gateways, media handling, STT/TTS providers, and real-time orchestration.
- Partner with engineering to design resilient, low-latency, carrier-grade voice architectures.
- Shape product direction by combining market insights, customer feedback, call analytics, usage data, and platform constraints into strong recommendations and clear priorities.
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