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unusualvia Lever
Customer Success Growth Lead -Enfi
Boston, MassachusettsPosted 4mo ago
OtherLeadFull-time#ai-lab
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About the Role
Build the CS motion for an AI-native commercial lending platform - from zero to world-class
The Opportunity
EnFi is redefining how commercial lenders operate - replacing manual, fragmented workflows with AI-native orchestration and job completion across deal intake, underwriting, and portfolio monitoring. Banks, private credit funds, and credit unions don't just buy EnFi - they change how they work because of it.
We grew significantly in 2025. 2026 will be faster.
We're hiring our first Customer Success & Growth leader - a foundational role that will define how customers experience EnFi, how we deliver value, how we retain and expand accounts, and how customer feedback shapes our product roadmap.
This is not a "ticket-closing" CS role. This is a build-the-plane-while-flying-it role - with real ownership, real influence, and real upside.
Why This Role Matters
You will be the voice of the customer inside EnFi - and the architect of our Customer Success and Growth motion.
You'll work directly with:
Bank, credit union, and private credit executives (CCO, CLO, Head of Commercial)
Credit teams using EnFi daily
Product and engineering shaping what we build next
Sales to ensure smooth handoffs and expansion opportunities
You'll define:
How customers onboard and go live
How we measure and deliver time-to-value
How we retain and grow accounts
How CS evolves from "founding motion" to scalable team
If EnFi wins long-term, this role will have been a big reason why.
The Opportunity
EnFi is redefining how commercial lenders operate - replacing manual, fragmented workflows with AI-native orchestration and job completion across deal intake, underwriting, and portfolio monitoring. Banks, private credit funds, and credit unions don't just buy EnFi - they change how they work because of it.
We grew significantly in 2025. 2026 will be faster.
We're hiring our first Customer Success & Growth leader - a foundational role that will define how customers experience EnFi, how we deliver value, how we retain and expand accounts, and how customer feedback shapes our product roadmap.
This is not a "ticket-closing" CS role. This is a build-the-plane-while-flying-it role - with real ownership, real influence, and real upside.
Why This Role Matters
You will be the voice of the customer inside EnFi - and the architect of our Customer Success and Growth motion.
You'll work directly with:
Bank, credit union, and private credit executives (CCO, CLO, Head of Commercial)
Credit teams using EnFi daily
Product and engineering shaping what we build next
Sales to ensure smooth handoffs and expansion opportunities
You'll define:
How customers onboard and go live
How we measure and deliver time-to-value
How we retain and grow accounts
How CS evolves from "founding motion" to scalable team
If EnFi wins long-term, this role will have been a big reason why.
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