UX Lead - Employee Portal
Not sure if you're a good fit?
Upload your resume and TixelJobs AI will compare it against UX Lead - Employee Portal at Neweratech. Get a match score, missing keywords, and improvement tips before you apply.
Free preview · Your resume stays private
About the Role
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
We are seeking an Enterprise UX Lead to help reimagine a global intranet platform used by employees worldwide. This role will define and guide the experience strategy across the platform ecosystem—including structural foundations, employee-facing workflows, intelligent search and AI experiences, and enterprise authoring tools.
The UX Lead will drive the design vision for scalable, accessible, and intelligent digital experiences. This role combines systems thinking, experience architecture, and UX leadership to create a cohesive platform that supports discoverability, productivity, and content governance at enterprise scale.
The successful candidate will lead UX practitioners, collaborate with cross-functional partners, and champion user-centered design practices that balance usability, innovation, and business objectives.
HIERARCHY:
Reports to Digital Practice Area Manager – Experience Design (New Era). Collaborates closely with Product Management, Engineering, and key business stakeholders across the organization.
PRIMARY DUTIES:
- Experience Strategy & Platform Leadership
- Define and drive the holistic UX vision and strategy for the enterprise intranet platform.
- Ensure alignment between platform architecture, user journeys, intelligent systems, and authoring tools.
- Partner with leadership to define priorities and allocate resources for successful delivery.
- Platform Foundations & Information Architecture
- Own and evolve the structural experience layer, including:
- Navigation models and information architecture
- Design foundations and core component systems
- Enterprise page templates and layout systems
- Define scalable structural patterns and reusable layouts to ensure platform consistency and maintainability.
- Collaborate with engineering to define wrapper logic, interaction states, and scalable front-end behaviors.
- Intelligent Experiences (Search, Metadata & AI)
- Guide UX strategy for the platform’s intelligent experience layer, including:
- Enterprise search and contextual discovery
- Filters, facets, query refinement, and ranking transparency
- Taxonomy and metadata systems
- Conversational AI and chatbot interactions
- Generative and AI-assisted user experiences
Ready to apply?
This job is active. Apply now to get in early.