M
Mintlifyvia Ashby
Solutions Engineer - Post Sales
San Francisco$120K - $150K/yrPosted 3mo ago
OtherMid LevelFull-time#ai-lab
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About the Role
WHY MINTLIFY?
We're on a mission to empower builders.
- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
- Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
WHAT YOU'LL WORK ON HERE
- Lead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
- Manage offshore migration team: Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
- Support strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
- Hands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
- Customer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
- Collaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
- Build customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
- Analyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
- Create weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
- Drive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows
WHAT YOU BRING TO THE TABLE
- Technical depth: Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
- High-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
- Systems thinking: Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
- Data-driven mindset: Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
- Vendor and stakeholder management: Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
- Customer communication excellence: Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
- Bias toward action: Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
- Bonus: Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero
COMPANY BENEFITS:
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite (previously went to Alaska, Hawaii)
We're on a mission to empower builders.
- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
- Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
WHAT YOU'LL WORK ON HERE
- Lead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
- Manage offshore migration team: Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
- Support strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
- Hands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
- Customer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
- Collaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
- Build customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
- Analyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
- Create weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
- Drive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows
WHAT YOU BRING TO THE TABLE
- Technical depth: Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
- High-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
- Systems thinking: Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
- Data-driven mindset: Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
- Vendor and stakeholder management: Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
- Customer communication excellence: Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
- Bias toward action: Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
- Bonus: Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero
COMPANY BENEFITS:
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite (previously went to Alaska, Hawaii)
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