D
distrovia Lever
Customer service representative On site
Nairobi, Nairobi CityPosted 1mo ago
OtherMid LevelFull-time#ai-lab
Not sure if you're a good fit?
Upload your resume and TixelJobs AI will compare it against Customer service representative On site at distro. Get a match score, missing keywords, and improvement tips before you apply.
Free preview · Your resume stays private
About the Role
About the Role Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
• Handle customer inquiries via calls and chats related to purchases, services, order status, and general support.
• Manage a high volume of calls while maintaining quality and professionalism.
• Provide accurate, clear, and timely information to customers.
• Build rapport quickly and maintain a positive, customer-focused experience.
• Use established communication templates for consistency and efficiency.
• Accurately document all customer interactions in internal systems.
• Collaborate with team leads, quality, and training teams to meet performance expectations.
• Adhere to schedules, performance metrics, and operational guidelines.
• Maintain professionalism and courtesy in all interactions.
• Demonstrate flexibility to work different shifts, including evenings and weekends.
Requirements
• English proficiency at C1 (Advanced/Fluent) level.
• Minimum 1 year of customer service experience, preferably in a contact center.
• Comfortable working in fast-paced, high-volume environments.
• Strong verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Basic computer skills and ability to navigate multiple systems.
• Mandatory availability to work onsite in Nairobi, Kenya.
What We Offer
• Competitive compensation package (base salary + transportation allowance).
• Paid training and ongoing support.
• Growth opportunities within a people-driven organization.
• Collaborative and professional work environment.
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
Key Responsibilities
• Handle customer inquiries via calls and chats related to purchases, services, order status, and general support.
• Manage a high volume of calls while maintaining quality and professionalism.
• Provide accurate, clear, and timely information to customers.
• Build rapport quickly and maintain a positive, customer-focused experience.
• Use established communication templates for consistency and efficiency.
• Accurately document all customer interactions in internal systems.
• Collaborate with team leads, quality, and training teams to meet performance expectations.
• Adhere to schedules, performance metrics, and operational guidelines.
• Maintain professionalism and courtesy in all interactions.
• Demonstrate flexibility to work different shifts, including evenings and weekends.
Requirements
• English proficiency at C1 (Advanced/Fluent) level.
• Minimum 1 year of customer service experience, preferably in a contact center.
• Comfortable working in fast-paced, high-volume environments.
• Strong verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Basic computer skills and ability to navigate multiple systems.
• Mandatory availability to work onsite in Nairobi, Kenya.
What We Offer
• Competitive compensation package (base salary + transportation allowance).
• Paid training and ongoing support.
• Growth opportunities within a people-driven organization.
• Collaborative and professional work environment.
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
Ready to apply?
This job is active. Apply now to get in early.