Principal AI Engineer
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About the Role
We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
Why This Role Exists
LINQ is building AI into the way we work — not as a layer on top, but as part of how every team operates. We need a builder to lead that work from the inside.
This is an embedded role. You will sit with teams across LINQ — starting with Go-to-Market and Customer Experience — map how they work today, simplify the workflows that slow them down, and ship the agents that take real work off people’s plates. You’ll package what you build as reusable skills the rest of LINQ can adopt, instrument the results, and hand it back. Then you move to the next team.
You will also help define how LINQ’s internal agent platform takes shape — the orchestration patterns, the skills library, and the evaluation discipline that make agent work compound across teams. The patterns you set become how LINQ runs on AI at scale.
This is not a research role, a strategy role, or a program management role. You will be expected to ship things, measure whether they worked, and iterate. You will be the technical substance behind LINQ’s AI transformation; we have leaders who own the strategy and the program ops, and you will partner closely with them.
What You’ll Own
Build the Agents (50%)
- Embed with teams across LINQ to learn how the work actually gets done, where the friction lives, and where agents can meaningfully simplify it. The unit of work is real workflows, not novelty demos.
- Design and ship multi-step, tool-using agents that take work off people’s plates. Build with the right tools for the job — foundation model APIs, MCP servers, agent frameworks (LangGraph, OpenAI Agents SDK, Anthropic tool use patterns, or whatever fits the problem). Bias toward production-ready, not demo-ready.
- Build durable, not disposable. The agent you ship to CX should leave behind reusable skills the next team can pick up, not a black box that only you understand. Think in primitives and patterns, not scripts.
- Take evals and guardrails seriously. You know why a 95%-reliable agent is sometimes worse than a 70%-reliable one with a clear handoff, and you build accordingly.
- Instrument what you build. Define the metrics, stand up the dashboards, and prove the impact in time saved, errors avoided, or work that no longer needs doing.
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