Platform Engineering Manager
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About the Role
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.
The Role
We are looking for a Platform Engineering Manager, with extensive Software Engineering background and strong business acumen to join and help lead our rapidly growing global team supporting SaaS products.
You are an experienced .NET Software Engineer with extensive demonstrable experience of leading teams that design, build and operate cloud-based SaaS products and platforms. You are passionate about cultivating an environment that provides growth and opportunity for all team members and energizes them to do their best work.
In this role, you will lead from the front by applying and sharing your Software Engineering experience in a team responsible for the performance and reliability of our SaaS products and the development and enablement of internal systems and capabilities that eliminate manual work through automation.
You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.
What You Will Own
- Build, manage, and mentor a high-performing Platform Engineering team, fostering a culture of collaboration, accountability, and continuous development.
- Ensure timely and efficient delivery of the team’s project and reactive work to support the needs of the business in alignment with Product and Technology Roadmaps
- Provide coaching, training, and career development opportunities to strengthen the team's skills and performance
- Ensure effective planning and allocation of team capacity through project management, planning/estimation, risk management and predictable delivery while creating visibility of all work
- Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution design
- Translate business problems and complex requirements into simple, tractable technical solutions
- Contribute to the preparation and execution of Product & Technology roadmaps
- Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents
- Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems
- Participate in on-call rotations to ensure system reliability and rapid incident response.
- Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth
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