Product Manager – Patient Experience
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About the Role
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY
The Product Manager for UE Patient Experience executes the product vision and strategy for priority web properties. This role leads cross-functional teams to deliver integrated, customer-first digital experiences that support users throughout their health journey. The manager is accountable for solving customer problems and delivering measurable business outcomes by leveraging CX principles, Voice of the Customer (VoC), and UX testing.
HIERARCHY
Reports directly to the Sr. Director, Group Product Manager at a global pharma company.
PRIMARY DUTIES
- Lead cross-functional product teams (engineering, design, SEO, etc.) in executing the product vision and day-to-day initiatives.
- Champion continuous product discovery and delivery, validating solutions for usability, feasibility, and viability.
- Serve as a data-driven voice of the customer (VoC) during design, development, and testing phases.
- Track site performance and analytics to provide actionable insights for improving user engagement.
- Collaborate with stakeholders across Medical, Legal, Regulatory, and Marketing to ensure alignment and compliance.
- Facilitate updates and reviews with senior leadership to evaluate performance and secure resources.
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