M
mem0via Ashby
Forward Deployed Engineer
San Francisco Bay Area$150K - $180K/yrPosted 5mo ago
OtherMid LevelFull-time#ai-lab
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About the Role
Role Summary:
Be the technical owner of each customer integration. You’ll embed with customers to understand their product, map requirements, and make Mem0 work in their stack—from first proof-of-concept to production and beyond. You’ll design and build integrations, troubleshoot issues in the wild, and loop real customer needs back into Mem0’s roadmap. This is a hands-on engineering role with strong customer presence.
What You'll Do:
- Own onboarding & integration: Plan and deliver deployments, set up environments/keys/tenants, and guide customers through Mem0 SDKs (Python/JS), and REST APIs.
- Translate needs → solutions: Run technical discovery, define data models and privacy constraints, and design integration architectures that fit the customer’s app.
- Prototype fast, harden to prod: Build reference implementations/POCs, then productionize with tests, observability, and safe rollout plans.
- Solve issues in the field: Debug auth/SSO, schema mapping, rate limits, and latency; optimize caches, queries, and memory/retrieval settings for real workloads.
- Operate with customers: Set SLIs/SLOs, add dashboards and alerts, write runbooks, and handle incident triage through to root cause and fix.
- Bridge to Product & Eng: Capture structured feedback, file crisp tickets/specs, and influence the roadmap with repeatable patterns from deployments.
- Enable & educate: Write docs, sample code, and playbooks; run workshops so customer teams can self-serve and scale.
Minimum Qualifications
- 3+ years as a software engineer in customer-facing integration/solutions/forward-deployed roles.
- Strong coding in Python and TypeScript/JavaScript; comfortable touching Next.js/React frontends and Django/FastAPI/Node backends.
- Proven experience integrating SaaS platforms: REST/GraphQL APIs, webhooks, auth (OIDC/SAML/JWT), and event flows.
- Practical knowledge of LLM/RAG concepts and vector databases (e.g., FAISS/Milvus/Pinecone); able to tune retrieval/memory settings for quality and latency.
- Solid debugging across network/auth/data layers; SQL proficiency and performance profiling basics.
- Excellent communication with both engineers and non-technical stakeholders; clear docs, clear calls, clear decisions.
- High ownership: you manage timelines, unblock dependencies, and land successful go-lives.
Nice to Have:
- Prior Forward-Deployed / Solutions / Sales Engineering experience.
- Privacy & compliance awareness (PII handling, data residency, audit trails).
- Cloud & ops familiarity: AWS, Docker, CI/CD; comfortable reading k8s configs and production dashboards.
- Experience creating SDKs/CLIs, sample apps, or templates used by external developers.
- Observability stack experience (OpenTelemetry, Datadog, Grafana/Prometheus).
- Change management and training: running enablement sessions, writing customer-ready guides.
About Mem0
We're building the memory layer for AI agents. Think long-term memory that enables AI to remember conversations, learn from interactions, and build context over time. We're already powering millions of AI interactions. We are backed by top-tier investors and are well capitalized.
Our Culture
- Office-first collaboration - We're an in-person team in San Francisco. Hallway chats, impromptu whiteboard sessions, and shared meals spark ideas that remote calls can't.
- Velocity with craftsmanship - We build for the long term, not just shipping features. We move fast but never sacrifice reliability or thoughtful design - every system needs to be fast, reliable, and elegant.
- Extreme ownership - Everyone at Mem0 is a builder-owner. If you spot a problem or opportunity, you have the agency to fix it. Titles are light; impact is heavy.
- High bar, high trust - We hire for talent and potential, then give people room to run. Code is reviewed, ideas are challenged, and wins are celebrated—always with respect and curiosity.
- Data-driven, not ego-driven – The best solution wins, whether it comes from a founder or an engineer who joined yesterday. We let results and metrics guide our decisions.
Be the technical owner of each customer integration. You’ll embed with customers to understand their product, map requirements, and make Mem0 work in their stack—from first proof-of-concept to production and beyond. You’ll design and build integrations, troubleshoot issues in the wild, and loop real customer needs back into Mem0’s roadmap. This is a hands-on engineering role with strong customer presence.
What You'll Do:
- Own onboarding & integration: Plan and deliver deployments, set up environments/keys/tenants, and guide customers through Mem0 SDKs (Python/JS), and REST APIs.
- Translate needs → solutions: Run technical discovery, define data models and privacy constraints, and design integration architectures that fit the customer’s app.
- Prototype fast, harden to prod: Build reference implementations/POCs, then productionize with tests, observability, and safe rollout plans.
- Solve issues in the field: Debug auth/SSO, schema mapping, rate limits, and latency; optimize caches, queries, and memory/retrieval settings for real workloads.
- Operate with customers: Set SLIs/SLOs, add dashboards and alerts, write runbooks, and handle incident triage through to root cause and fix.
- Bridge to Product & Eng: Capture structured feedback, file crisp tickets/specs, and influence the roadmap with repeatable patterns from deployments.
- Enable & educate: Write docs, sample code, and playbooks; run workshops so customer teams can self-serve and scale.
Minimum Qualifications
- 3+ years as a software engineer in customer-facing integration/solutions/forward-deployed roles.
- Strong coding in Python and TypeScript/JavaScript; comfortable touching Next.js/React frontends and Django/FastAPI/Node backends.
- Proven experience integrating SaaS platforms: REST/GraphQL APIs, webhooks, auth (OIDC/SAML/JWT), and event flows.
- Practical knowledge of LLM/RAG concepts and vector databases (e.g., FAISS/Milvus/Pinecone); able to tune retrieval/memory settings for quality and latency.
- Solid debugging across network/auth/data layers; SQL proficiency and performance profiling basics.
- Excellent communication with both engineers and non-technical stakeholders; clear docs, clear calls, clear decisions.
- High ownership: you manage timelines, unblock dependencies, and land successful go-lives.
Nice to Have:
- Prior Forward-Deployed / Solutions / Sales Engineering experience.
- Privacy & compliance awareness (PII handling, data residency, audit trails).
- Cloud & ops familiarity: AWS, Docker, CI/CD; comfortable reading k8s configs and production dashboards.
- Experience creating SDKs/CLIs, sample apps, or templates used by external developers.
- Observability stack experience (OpenTelemetry, Datadog, Grafana/Prometheus).
- Change management and training: running enablement sessions, writing customer-ready guides.
About Mem0
We're building the memory layer for AI agents. Think long-term memory that enables AI to remember conversations, learn from interactions, and build context over time. We're already powering millions of AI interactions. We are backed by top-tier investors and are well capitalized.
Our Culture
- Office-first collaboration - We're an in-person team in San Francisco. Hallway chats, impromptu whiteboard sessions, and shared meals spark ideas that remote calls can't.
- Velocity with craftsmanship - We build for the long term, not just shipping features. We move fast but never sacrifice reliability or thoughtful design - every system needs to be fast, reliable, and elegant.
- Extreme ownership - Everyone at Mem0 is a builder-owner. If you spot a problem or opportunity, you have the agency to fix it. Titles are light; impact is heavy.
- High bar, high trust - We hire for talent and potential, then give people room to run. Code is reviewed, ideas are challenged, and wins are celebrated—always with respect and curiosity.
- Data-driven, not ego-driven – The best solution wins, whether it comes from a founder or an engineer who joined yesterday. We let results and metrics guide our decisions.
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