S
subsetsvia Ashby
Lifecycle Engineer
Copenhagen$78K - $102K/yrPosted 2mo ago
OtherMid LevelFull-time#ai-lab
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About the Role
Subsets (YC S23) is an early-stage startup building the future of AI-driven subscription growth. As a Lifecycle Engineer, you'll join the early team to work hands-on with our platform and our clients. You will be owning, driving, and expanding adoption of the product across a portfolio of customers while helping to define what great customer outcomes look like as we scale.
What you will do
- work hands-on within the Subsets platform to build, optimise, and iterate on lifecycle campaigns and subscriber journeys alongside our clients.
- help shape the structure and playbook of the customer team model as one of the first Lifecycle Engineers at Subsets - this is a defining role in how we scale.
- own and manage a portfolio of 5-10 enterprise customers, acting as the primary point of contact responsible for adoption, business outcomes, and satisfaction of the client.
- develop a deep understanding of each client's business, proactively identifying opportunities to drive growth and addressing challenges before they arise.
- partner closely with a solutions engineer, who will handle technical escalations and integrations, so you can stay focused on strategy and outcomes.
- work in a lean, high-performing team where you will have a significant impact and assume high levels of responsibility.
You may be a great fit if you have
- (required) hands-on experience in CRM or customer/retention marketing - building journeys, campaigns, and lifecycle strategies inside a platform like Sailthru, Braze, Iterable, or other similar tools.
- (required) experience being client-facing (e.g., agency or consulting), and ideally with managing relationships at multiple levels.
- proficiency in email marketing and experience in additional marketing channels (app, on-site, paid social, etc.) is a plus.
- worked with analysing campaign performance and have a basic understanding of running experiments and what good experimental design looks like.
- experience with subscription businesses and words like ARPU and Lifetime Value is a plus.
- a proactive, big-picture mindset. You're always thinking about where a client relationship is heading, not just the task in front of you.
- a strong bias toward action and the ability to work autonomously in fast-paced, loosely defined environments.
- you prefer a primarily in-office way of working and are energized by the pace and intensity of early-stage startups.
Perks
- competitive salary and equity.
- company card for all things office food/snacks.
- great breakfast and lunch (and dinner when working late in the office).
- relocation support if you don't live in Copenhagen.
What you will do
- work hands-on within the Subsets platform to build, optimise, and iterate on lifecycle campaigns and subscriber journeys alongside our clients.
- help shape the structure and playbook of the customer team model as one of the first Lifecycle Engineers at Subsets - this is a defining role in how we scale.
- own and manage a portfolio of 5-10 enterprise customers, acting as the primary point of contact responsible for adoption, business outcomes, and satisfaction of the client.
- develop a deep understanding of each client's business, proactively identifying opportunities to drive growth and addressing challenges before they arise.
- partner closely with a solutions engineer, who will handle technical escalations and integrations, so you can stay focused on strategy and outcomes.
- work in a lean, high-performing team where you will have a significant impact and assume high levels of responsibility.
You may be a great fit if you have
- (required) hands-on experience in CRM or customer/retention marketing - building journeys, campaigns, and lifecycle strategies inside a platform like Sailthru, Braze, Iterable, or other similar tools.
- (required) experience being client-facing (e.g., agency or consulting), and ideally with managing relationships at multiple levels.
- proficiency in email marketing and experience in additional marketing channels (app, on-site, paid social, etc.) is a plus.
- worked with analysing campaign performance and have a basic understanding of running experiments and what good experimental design looks like.
- experience with subscription businesses and words like ARPU and Lifetime Value is a plus.
- a proactive, big-picture mindset. You're always thinking about where a client relationship is heading, not just the task in front of you.
- a strong bias toward action and the ability to work autonomously in fast-paced, loosely defined environments.
- you prefer a primarily in-office way of working and are energized by the pace and intensity of early-stage startups.
Perks
- competitive salary and equity.
- company card for all things office food/snacks.
- great breakfast and lunch (and dinner when working late in the office).
- relocation support if you don't live in Copenhagen.
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