AI Operations Sr. Manager
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About the Role
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
About the Role
ecoATM is investing in AI to transform how the finance, accounting, and operations organization works. The AI Operations Sr. Manager is a hands-on technologist and enabler who designs, builds, and scales AI-native workflows across the business — and teaches the team to use them confidently, starting with Claude Essentials. This person is fluent in Claude and other large language models, comfortable working across data platforms such as Oracle and Snowflake, and financially literate enough to translate accounting, reporting, modeling, and forecasting needs into reliable, well-controlled automation.
The role begins in core finance and accounting and expands into operations — including kiosk cash reconciliation, inventory management, and fixed-asset / kiosk-fleet accounting — where high-volume, repeatable work offers substantial automation upside. It is a broad, high-impact role: part builder, part educator, part internal consultant. Success is measured in hours returned, faster cycle times, and better-informed decisions across the enterprise.
What You Will Do
AI Enablement & Team Training
- Serve as the organization's go-to expert on applied AI for finance, accounting, and operations.
- Own the rollout of Claude Essentials across the team — deliver intro and advanced workflow training, office hours, and certification of core skills.
- Build reusable prompt libraries, playbooks, and templates so AI use is consistent, effective, and easy to adopt.
- Establish responsible-AI guardrails, review practices, and documentation so outputs are accurate, auditable, and control-compliant.
Workflow Automation
- Identify high-value automation opportunities and build Claude and other AI-native workflows across close, AP, reconciliations, reporting, and audit support.
- Reduce manual, rules-based effort while preserving data integrity and internal controls.
Operations & Kiosk Finance (Expanding Scope)
- Extend AI-native workflows into kiosk cash reconciliation — automate cash reconciliation across a ~7,300-kiosk fleet (growing to ~8,000), surfacing variances and exceptions for review.
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