IT Solutions Engineer – AI, Automation & Cloud

 

IT Solutions Engineer – AI, Automation & Cloud, #1111

Clearance: US Citizenship Required; ability to obtain a government clearance if required.  

We are looking for an IT Solutions Engineer who wants to do more than keep systems running. This role is for someone who can help reinvent internal IT by building practical automations, improving employee experiences, and using AI-assisted, spec-driven development to turn business needs into reliable solutions. 

Our environment spans both Microsoft and AWS in real production use. We are Microsoft-heavy across Microsoft 365, Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and Azure services, while also running multiple production systems, applications, and cloud services in AWS. The successful candidate needs to move comfortably between at least these two clouds and choose the right platform, tool, or service for the problem at hand. 

This is a hands-on role for someone who likes solving messy problems, learning quickly, documenting what they build, and delivering tools people actually use. You will support core IT operations, but the bigger opportunity is to identify friction in the business and build secure, maintainable solutions that reduce manual effort and help people work better. 

What You’ll Do 

• Build useful internal tools, automations, workflows, scripts, and lightweight applications that improve how employees work. 

• Use spec-driven development practices to clarify the problem, define expected behavior, document assumptions, and deliver maintainable solutions. 

• Use AI tools responsibly to accelerate research, solution design, development, troubleshooting, documentation, and iteration. 

• Improve and extend our Microsoft 365 environment, especially Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and related services. 

• Work interchangeably across Microsoft/Azure and AWS environments, including production systems, applications, APIs, source control, CI/CD, infrastructure automation, monitoring, identity, and security controls. 

• Partner with business users to understand pain points, prioritize high-value opportunities, and deliver solutions people will actually adopt. 

• Help keep IT operations secure, reliable, documented, and aligned with compliance needs such as CMMC, ISO 27001, and ISO 20000. 

Required Skills and Experience

• Minimum of a Bachelor's and 3+ years of hands-on experience supporting Microsoft 365, endpoint management, identity, collaboration tools, or modern IT operations. 

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