E
Escapevia Ashby
Technical Account Manager | AI AppSec
NYC OfficePosted 2w ago
OtherLeadFull-time
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About the Role
As a Technical Account Manager at Escape, you become the primary point of contact and trusted partner for customers Post-Sales, owning the relationship and driving their long-term success with our platform.
You’ll collaborate closely with Sales Engineers during handover and work alongside Product and Engineering teams throughout the customer lifecycle.
If you have a strong technical background and are passionate about building lasting customer relationships, this role is for you!
YOUR IMPACT
You will ensure customers:
- Own the post-POC journey: Guide deployment, configuration, and integrations for smooth adoption.
- Deeply adopt Escape: Embed our platform across security, engineering, and product teams. Use Python scripting and automation to optimize workflows and solve challenges.
- Succeed long-term: Build trusted partnerships that drive renewals, expansion, and advocacy.
WHAT YOU'LL DO
Lead Post-Sales Onboarding & Rollout
- Take ownership after POCs, guiding customers through production deployment, configuration, and integration including automation with Python scripting where needed.
Manage Long-Term Customer Relationships
- Be the trusted technical partner for security, engineering, and product teams.
- Manage renewals and expansions in partnership with Sales.
Drive Adoption & Value
- Monitor platform usage, adoption, and security impact.
- Proactively identify risks, opportunities, and paths to deeper engagement.
Act as the Post-Sales Technical Expert
- Answer technical questions, troubleshoot issues, and coordinate with Engineering on escalations.
- Ensure smooth production operations for customers.
Provide Technical Guidance and Automation Support
- Assist with integrations, scripting, and automation to help maximize value.
- Share best practices and partner with Engineering as needed.
Influence the Product Roadmap
- Gather structured feedback and identify friction points.
- Work closely with Product & Engineering to help shape future features and priorities.
WHY JOIN ESCAPE?
- Own a pivotal post-sales role helping Escape become mission-critical for our customers.
- Hands-on technical work with Python and integrations, driving tangible security impact.
- Influence both customer retention and product direction.
- Collaborate with a world-class technical team solving meaningful cybersecurity problems.
- Thrive in a fast-growing, well-funded startup with significant growth potential.
WHAT WE'RE LOOKING FOR
- Proven Professional: 3+ years of experience in a deep tech environment; 1-2 years of consulting is a plus.
- Technical Background: Strong understanding of software/SaaS products. Able to troubleshoot and resolve technical issues. Experience in Python required; back-end engineering is a plus.
- Customer-Oriented: Demonstrated passion for client success, excellent communication skills, and the ability to build robust relationships.
- Proactive Problem-Solver: Quickly identify, analyze, and resolve challenges, independently or alongside Engineering.
- Team Player: Strong collaborator across engineering, product, and sales teams to deliver outstanding outcomes for clients.
- Willing to Travel: Enjoys meeting customers at conferences, performing on-site visits, hosting workshops, and running POCs at customer offices.
- Excellent Communicator: Outstanding written and verbal communication skills.
- Startup Enthusiast: Motivated to join a rapidly growing deep tech startup and shape the future of AI-driven cybersecurity.
If you’re excited about combining technical expertise, customer impact, and AI-driven security, and want to grow in a fast-paced startup environment - join us at Escape.
You’ll collaborate closely with Sales Engineers during handover and work alongside Product and Engineering teams throughout the customer lifecycle.
If you have a strong technical background and are passionate about building lasting customer relationships, this role is for you!
YOUR IMPACT
You will ensure customers:
- Own the post-POC journey: Guide deployment, configuration, and integrations for smooth adoption.
- Deeply adopt Escape: Embed our platform across security, engineering, and product teams. Use Python scripting and automation to optimize workflows and solve challenges.
- Succeed long-term: Build trusted partnerships that drive renewals, expansion, and advocacy.
WHAT YOU'LL DO
Lead Post-Sales Onboarding & Rollout
- Take ownership after POCs, guiding customers through production deployment, configuration, and integration including automation with Python scripting where needed.
Manage Long-Term Customer Relationships
- Be the trusted technical partner for security, engineering, and product teams.
- Manage renewals and expansions in partnership with Sales.
Drive Adoption & Value
- Monitor platform usage, adoption, and security impact.
- Proactively identify risks, opportunities, and paths to deeper engagement.
Act as the Post-Sales Technical Expert
- Answer technical questions, troubleshoot issues, and coordinate with Engineering on escalations.
- Ensure smooth production operations for customers.
Provide Technical Guidance and Automation Support
- Assist with integrations, scripting, and automation to help maximize value.
- Share best practices and partner with Engineering as needed.
Influence the Product Roadmap
- Gather structured feedback and identify friction points.
- Work closely with Product & Engineering to help shape future features and priorities.
WHY JOIN ESCAPE?
- Own a pivotal post-sales role helping Escape become mission-critical for our customers.
- Hands-on technical work with Python and integrations, driving tangible security impact.
- Influence both customer retention and product direction.
- Collaborate with a world-class technical team solving meaningful cybersecurity problems.
- Thrive in a fast-growing, well-funded startup with significant growth potential.
WHAT WE'RE LOOKING FOR
- Proven Professional: 3+ years of experience in a deep tech environment; 1-2 years of consulting is a plus.
- Technical Background: Strong understanding of software/SaaS products. Able to troubleshoot and resolve technical issues. Experience in Python required; back-end engineering is a plus.
- Customer-Oriented: Demonstrated passion for client success, excellent communication skills, and the ability to build robust relationships.
- Proactive Problem-Solver: Quickly identify, analyze, and resolve challenges, independently or alongside Engineering.
- Team Player: Strong collaborator across engineering, product, and sales teams to deliver outstanding outcomes for clients.
- Willing to Travel: Enjoys meeting customers at conferences, performing on-site visits, hosting workshops, and running POCs at customer offices.
- Excellent Communicator: Outstanding written and verbal communication skills.
- Startup Enthusiast: Motivated to join a rapidly growing deep tech startup and shape the future of AI-driven cybersecurity.
If you’re excited about combining technical expertise, customer impact, and AI-driven security, and want to grow in a fast-paced startup environment - join us at Escape.
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