AI & Partner Systems Strategy Manager

AI & Partner Systems Strategy Manager 

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The AI & Partner Systems Strategy Manager leads the design, development, and deployment of AI-powered solutions that transform Partner Operations at scale.  This role focuses on building AI agents, intelligent workflows, automation frameworks, and advanced analytics.  that modernize operational processes, increase efficiency, and unlock data-driven decision making across the partner ecosystem.   

How will you make an impact  

• Lead AI‑driven transformation initiatives across Partner Operations, identifying manual, fragmented, or inefficient processes and redesigning them using AI, automation, and intelligent workflows 

• Design and implement AI agents that support partner onboarding, enablement, support, data enrichment, workflow orchestration, and operational decision making 

• Drive the technical strategy for intelligent automation, leveraging machine learning, generative AI, rules engines, and event‑driven architectures 

• Partner with Product Engineering, Data and Partner Operations teams to build, integrate, and deploy AI solutions using modern development practices and scalable architectures 

• Translate operational and business problems into clear technical requirements, system designs, and implementation roadmaps  

• Develop and maintain analytics frameworks and dashboards that provide deep visibility into partner operations, system performance, and AI effectiveness 

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