Agentic AI Engineer (ITSM & Enterprise Automation)
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About the Role
Agentic AI Engineer (ITSM & Enterprise Automation) -Night Shift
Minimum Qualifications:
Looking to build and operate next generation AI driven IT operations in a modern enterprise environment? Join us as AI Ops / IT Automation Engineer and help transform IT service delivery through agentic AI, workflow orchestration, and intelligent automation.
Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid.
We are modernizing IT operations to deliver reliable, scalable, and employeecentric IT service experience. This role will help design, build, and run agentic AI workflows that improve selfservice adoption, reduce ticket volumes, and shorten timetoresolution while maintaining strong governance, auditability, and security.
This pivotal role requires expert understanding and hands-on knowledge of AI assisted ITSM automation, workflow orchestration, integrations, and enterprise platforms (Microsoft 365, Nexthink, Okta, endpoint management, and ITSM tooling), with working experience across an agentic AI ITSM studio (Agents, Workflows, Apps, AI Functions, Integrations, Knowledge, Triggers, Models, dashboards, and human collaboration).
Responsibilities:
- Serve as an AI Ops / IT Automation Engineer responsible for AI driven IT operations and automation
- Experience with Prompt Engineering, including designing, testing, and optimizing prompts for AI agents and workflow execution.
- Hands-on experience with Conversational AI, chatbot orchestration, and AI-driven employee self-service solutions.
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