CX AI Solution Engineer - Academy
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About the Role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Are you passionate about AI, technology, and helping business create exceptional customer experiences? The NiCE CX AI Solution Engineer - Academy is designed for recent graduates eager to launch their careers at the intersection of innovation and impact.
As an Entry-Level Solution Engineer, you’ll join a hands-on learning program that prepares you to become a future Solution Engineer at NiCE. You will gain exposure to cutting-edge AI technologies, machine learning and contact center (CCaaS) solutions, while learning how to connect technical capabilities to meaningful business outcomes.
Throughout the program, you’ll collaborate with experienced engineers and sales leaders , build technical and customer-facing skills, and make real contributions from day one. Upon successful completion, you will transition into a full-time CX AI Solution Engineer role, working with Account Executives and owning your own opportunities.
How will you make an impact?
- Support the design, demonstration, and delivery of NiCE’s AI-driven customer experience solutions.
- Gather and translate customer requirements into creative solution concepts.
- Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting environments.
- Participate in proof-of-value (PoV) projects, request for proposals (RFPs), and pilot implementations with guidance.
- Deliver engaging presentations that tell a compelling technical story to different audiences.
- Explore conversational AI, IVR, and virtual agent technologies while contributing to real projects.
Have you got what it takes?
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