Senior UX Designer (Research & AI)
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About the Role
About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
Our impact is global and is being recognized across the industry. Some of our recent accolades include:
- SaaS Company of the Year (2025) – Global Business Tech Awards.
- Environmental Impact Award (2025) – E+E Leaders Awards.
- IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
- Finalist: Platts Global Energy Awards (2024) – Grid Edge category
- Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
- Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.
How We Work
Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
About The Opportunity
We are looking for a Senior UX Designer with strong craft, solid research practice, and real experience building AI-powered products. UX research is a core part of this role. You will plan and run studies with domain experts, turning what you learn into clear design decisions. You will also shape how energy analysts, grid planners, and market traders use our simulation and data tools, working closely with product managers, engineers, and domain experts.
UX Research
Research is a key output of this role, not just a supporting task. You will lead the research program for your product areas, working closely with product and engineering teams.
Research Methods
- In-depth interviews and contextual inquiry: one-on-one sessions with energy modelers, traders, grid operators, and regulators to understand their goals, workflows, and pain points.
- Moderated usability testing: task-based sessions on prototypes or live builds to find friction points, comprehension gaps, and usability issues.
- Surveys and concept testing: structured questionnaires to check assumptions and measure satisfaction (CSAT, SUS, NPS) before committing to a full design.
- Card sorting and tree testing: validate the information architecture and navigation of complex platforms like PLEXOS Cloud.
- Heuristic evaluation: structured reviews against Nielsen's 10 heuristics and WCAG 2.1 to find issues without needing participant sessions.
- Pendo analytics: use real product usage data to spot adoption gaps, drop-off points, and friction areas, then connect those findings with qualitative research.
Research Activities
- Plan and facilitate: write research plans and discussion guides, recruit participants from Energy Exemplar's customer base, and run sessions with energy domain experts.
- Synthesize: use affinity mapping and thematic analysis to turn raw data into clear insights, separating symptoms from root causes.
- Share findings: write concise reports with clear recommendations and present them in team reviews and stakeholder meetings.
Research Planning
- Keep a rolling quarterly research plan that is aligned to the product roadmap, with studies prioritized by impact and risk.
- Balance discovery research and evaluative research: know when a full study is needed versus a quick concept test. Manage time constraints and select the appropriate research method.
What You Will Do
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