AI Factory Customer Engineer

About the Role 

The AI Factory Customer Engineer plays a pivotal role in bridging the gap between customers and Armada's Product and Engineering teams. This role requires deep technical credibility, hands-on infrastructure experience, and strong interpersonal skills to translate complex AI infrastructure and data center architectures into clear, practical solutions for customers. 

This role goes beyond traditional pre-sales. The Customer Engineer acts as the technical interface between customers and Armada Engineering, ensuring customer requirements, constraints, and feedback are accurately represented and incorporated into solution design and future platform evolution. 

Armada's AI Factory serves a broad and growing set of customers across enterprise, industrial, and infrastructure-heavy verticals. A meaningful and growing subset of strategic targets includes AI-focused datacenter co-location providers and Neocloud operators which represent a primary segment where Armada's modular, liquid-cooled AI Factory is a compelling fit for capacity expansion and rapid deployment. Additionally, renewable energy operators who own or control significant land, power, and stranded energy assets are increasingly positioned to host or operate AI compute infrastructure at scale.  

The ideal candidate brings an engineering-first mindset, strong data center and infrastructure expertise, particularly around liquid-cooling, modular data centers, Nvidia architecture, and the energy, curiosity, and positivity required to operate in fast-moving, ambiguous environments. This role is instrumental in driving adoption, trust, and long-term success for Armada's AI Factory offerings. 

What You'll Do — Key Responsibilities 

Core Technical Customer Engagement 

• Act as the primary technical interface between customers and Armada's Product and Engineering teams, translating real-world requirements into actionable technical inputs.
• Provide expert technical guidance on Armada's AI Factory products, including Modular Data Centers (MDCs), liquid-cooled data center designs, and GPU-based systems from partners such as NVIDIA.
• Understand customer workloads deeply both current and future and advise on rack-level design, system architecture, and deployment tradeoffs.
• Lead technical demonstrations, proof-of-concepts, and workshops, tailoring content to customer constraints and operational realities.
• Cultivate trusted-advisor relationships with customer engineering, infrastructure, IT, OT, and security stakeholders.
• Enable field and sales teams by simplifying complex technical concepts into clear, customer-relevant narratives.
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