Director, Program Management - Catalog AI & Quality (Taiwan Relocation)
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About the Role
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
Coupang Taiwan is looking for a highly technical Program Management leader to reimagine catalog quality and catalog operations through AI and LLM-powered solutions.
This role sits at the intersection of Program Management, Product Management, Data, and AI. The successful candidate will lead the design and implementation of scalable workflows that automatically identify, evaluate, and resolve catalog quality issues across millions of product listings.
Unlike traditional program management roles, this position requires a hands-on builder mindset. The ideal candidate is comfortable leveraging LLMs, designing data pipelines, creating MVPs with small teams, and rapidly scaling successful solutions across the organization.
What You Will Do
- Lead strategic initiatives focused on catalog quality and catalog upgrades at scale
- Identify catalog defects, quality issues, and customer experience gaps through deep data analysis
- Define gold standards for product titles, attributes, images, and catalog content
- Design and implement LLM-powered workflows to detect and resolve catalog issues automatically
- Build and validate MVP solutions using AI tools and small cross-functional teams
- Establish evaluation frameworks for prompt engineering and LLM output quality
- Partner with Product, Engineering, Analytics, Business, and Operations teams to scale successful solutions
- Conduct experimentation and A/B testing to improve search relevance and conversion metrics
- Drive end-to-end ownership from problem identification through implementation and business impact measurement
Basic Qualifications &nb
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