AI Solutions Delivery
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About the Role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking an AI Solution Delivery Engineer to join NICE IT AI Center of Excellence and accelerate delivery of AI agents across the company.
The role centers on building internal AI agents powered by Anthropic Claude Cowork and other LLMs, with responsibility for designing skills, agent logic, tool usage, and end‑to‑end solution flows using low‑code platforms. You will leverage Claude’s strengths in complex reasoning, long‑context document processing, and agentic workflows to deliver scalable, business‑ready AI solutions.
The position is low‑code / no‑code, but requires deep practical understanding of LLM behavior, prompt & Skills design, agent workflows, and orchestration.
How will you make an impact?
You will partner with business stakeholders across NiCE to identify automation opportunities, design Claude-Cowork solutions end-to-end, and shape enterprise-grade AI solutions. You will combine skills, agent design, and low-code automation to deliver measurable business impact.
This is a high-impact role ideal for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping a growing IT CoE shape the standards that enable the wider organization.
Discovery & Solution Design
- Partner with business stakeholders across NiCE to identify automation opportunities and translate them into clear agent specifications
- Design Claude-cowork solutions end-to-end: system prompts, prompt chains, connectors use, knowledge grounding, escalation paths, and human-in-the-loop checkpoints
- Configure RAG and knowledge grounding from NiCE document and data sources; define refusal, fallback, and hallucinating behaviors
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