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Adobevia Indeed
AI Engagement Manager
London, ENG, GBPosted 2mo ago
NLP / LLMLeadFull-time
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About the Role
The Opportunity
Collaborate with global brands and agencies to revolutionize creative workflows with AI-powered content services.
Our approach emphasizes AI-first experimentation and extensive expertise in first-party and third-party AI models to develop new applications, platforms, and scalable patterns that optimize the GenAI-powered Content Supply Chain. We act as a continuous product innovation engine by incorporating customer solutions into the product roadmap for accelerated product-led growth.
As an AI Engagement Manager, you excel at guiding customer interactions, detailing business scenarios, aligning them with Adobe solutions, and accelerating value delivery.
What You'll Do:
Customer Leadership:
Lead large-scale creative and marketing operations transformations by harnessing Adobe's Generative AI solutions to drive organizational evolution.
Develop strong partnerships with essential customer partners through showcasing profound knowledge in innovative Al solutions and digital tactics tailored to the customer's business and goals.
Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness
Build trust, confidence, and advocacy for the project/program team
Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework
Product Leadership:
Formulate inclusive GenAI and digital transformation strategies utilizing Adobe's generative Al technologies/first-party models and third-party models to address intricate business obstacles for enterprise customers
Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization
Lead workshops and sessions to help customers identify impactful opportunities for implementing generative AI
Build scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
Develop proof-of-concept implementations showcasing the transformative potential of both first-party and third-party AI offerings
Value Realization and Adoption:
Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing dedication for transformation initiatives
Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans
What You Bring
4-10+ years of background in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration
Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are exceptional at crafting a culture of customer-centricity among your team and your extended ecosystem.
Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
Have a product & human-centric approach – be the intersection among business, strategy, compose, and technology
Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content
Knowledge of Adobe Experience Cloud solutions preferred
Prior experience as Director of Creative Studio, Operations or Agency is a plus
Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools)
Ability to be adaptable and flexible as a product offering and GTM evolves
Outstanding communication skills with the ability to translate technical concepts into business outcomes for executive audiences
Strong analytical thinking with experience in quantifying business impact of technology investments
Proven skill in maneuvering through complex organizational dynamics and building consensus among diverse customers
Up to 30% customer related travel
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
Collaborate with global brands and agencies to revolutionize creative workflows with AI-powered content services.
Our approach emphasizes AI-first experimentation and extensive expertise in first-party and third-party AI models to develop new applications, platforms, and scalable patterns that optimize the GenAI-powered Content Supply Chain. We act as a continuous product innovation engine by incorporating customer solutions into the product roadmap for accelerated product-led growth.
As an AI Engagement Manager, you excel at guiding customer interactions, detailing business scenarios, aligning them with Adobe solutions, and accelerating value delivery.
What You'll Do:
Customer Leadership:
Lead large-scale creative and marketing operations transformations by harnessing Adobe's Generative AI solutions to drive organizational evolution.
Develop strong partnerships with essential customer partners through showcasing profound knowledge in innovative Al solutions and digital tactics tailored to the customer's business and goals.
Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness
Build trust, confidence, and advocacy for the project/program team
Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework
Product Leadership:
Formulate inclusive GenAI and digital transformation strategies utilizing Adobe's generative Al technologies/first-party models and third-party models to address intricate business obstacles for enterprise customers
Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization
Lead workshops and sessions to help customers identify impactful opportunities for implementing generative AI
Build scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
Develop proof-of-concept implementations showcasing the transformative potential of both first-party and third-party AI offerings
Value Realization and Adoption:
Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing dedication for transformation initiatives
Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans
What You Bring
4-10+ years of background in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration
Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are exceptional at crafting a culture of customer-centricity among your team and your extended ecosystem.
Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
Have a product & human-centric approach – be the intersection among business, strategy, compose, and technology
Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content
Knowledge of Adobe Experience Cloud solutions preferred
Prior experience as Director of Creative Studio, Operations or Agency is a plus
Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools)
Ability to be adaptable and flexible as a product offering and GTM evolves
Outstanding communication skills with the ability to translate technical concepts into business outcomes for executive audiences
Strong analytical thinking with experience in quantifying business impact of technology investments
Proven skill in maneuvering through complex organizational dynamics and building consensus among diverse customers
Up to 30% customer related travel
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
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