Product & AI Operations Specialist

The Product & AI Operations Specialist enables Product teams to adopt and embed AI into their everyday workflows.

The Wow

Working in close partnership with Product Operations and the Core AI and Engineering teams, the role focuses on operationalising AI for Product, shaping how product knowledge, inputs, decisions, and workflows are structured, governed, and made consumable by AI systems. 

The emphasis is on real impact: improving operational hygiene, reducing low value manual work, and enabling teams to work faster and more consistently, without adding process, overhead, or complexity. 

A taster of what you will be involved with: 

• Embedded within Product Operations, supporting Product, Design, and Research 
• Focused on execution and enablement, not AI or platform strategy ownership 
• Acts as a righthand partner to Product Operations for AI related initiatives 
• Bridges Product thinking with AI operational design and orchestration 
• Strong bias toward practical, repeatable solutions over theory 
• Focused on patterns and scalability rather than one off solutions 
• Measures success through adoption, usage, and workflow improvement 

What you will be involved with

• Supporting the identification and prioritisation of AI adoption opportunities across Product teams 
• Researching, testing, and validating AI tools to understand where they add real value to Product workflows 
• Designing and operationalising AI enabled workflows for activities such as documentation, planning, QA support, reporting, and reviews 
• Shaping how product knowledge, inputs, and decisions are structured, reviewed, curated, and maintained for AI consumption 
• Improving team hygiene through AI assisted summaries, insights, and structured outputs 
• Embedding AI into everyday product workflows, rituals, and tooling in a consistent and scalable way 
• Defining standards, patterns, and guardrails for how AI is used across Product Operations 
• Creating and maintaining Product side AI agents, prompts, and workflows at the operational layer 
• Partnering closely with Engineering and Core AI teams to ensure Product inputs are correctly structured for downstream AI workflows 
• Supporting approaches to tool ingestion, knowledge curation, and review processes, without owning underlying systems or platforms 
• Identifying reusable patterns and workflows that can be scaled across teams 
• Sharing learnings, patterns, and practical recommendations with Product Operations and stakeholders 

What we are looking for

• Experience working with AI, machine learning, or generative AI in practical, applied contexts 
• Strong understanding of product or digital delivery environments 
• Comfortable working with modern AI tools, platforms, and automation concepts 
• Ability to move quickly from idea to&am