AI Product Experience Specialist
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About the Role
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What We're Looking For:
- User-first mindset: you instinctively advocate for users, building trust and loyalty in every interaction
- Crystal-clear communicator: whether it's a concise chat reply or a detailed bug report, you communicate warmly, clearly, and precisely
- Bias for improvement: constantly looking for smarter, scalable ways to improve support systems and processes
- AI tools experience: strong technical understanding and comfort with AI tools such as Emergent
- Technical curiosity: comfortable with modern SaaS tools, APIs, and debugging workflows at a basic level
- Bachelor's degree in Computer Science, IT, Engineering, or a related technical field preferred. Other degrees are welcome if you can demonstrate strong technical aptitude, curiosity, and excellent communication skills
What You'll Do:
- Provide delightful support: solve user problems with speed, warmth, and clarity
- Debug and resolve: dive deep on technical issues and implement fixes when needed
- Curate insights: spot patterns in feedback and share actionable insights with the team
- Improve docs and automation: keep documentation fresh and help refine support automation
- Be the voice of the customer: ensure user feedback drives product direction
Benefits and Perks:
- Daily Meals: Lunch and Dinner provided
- Family Insurance: 3 Lakhs worth of coverage for you and your family
- Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
- Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.
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