AI Process Consultant
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About the Role
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Outsource Solutions Group (OSG), a Lyra Technology Group portfolio company, is seeking an AI Process Consultant (APC). The APC will embed directly inside client businesses, uncovering the operational friction that holds them back, designing the workflows that will replace it, and partnering with AI Engineers to ship solutions that change how these organizations actually run. You won't be writing slide decks that get filed away; you'll be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption. You care about the outcome, not the deck.
This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with C-Suite leaders as they are co-piloting a build session with engineers.
Your work as an APC will include several components:
- Embed directly with clients to run discovery, interviewing operators across roles, observing live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation
- Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on
- Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against
- Partner with an AI Engineer throughout the build, translating client requirements into technical specs, validating outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language
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